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Dear Proxies, Below is the updated content and compensation for Version 3.2 "Their Secret Histories". \ 2026/09/09 06:00 (UTC+8) It will take about five hours to complete. \ • Server Update Compensation Compensation: Polychrome ×300 Requirements: Reach Inter-Knot Lv. 4 before 2026/09/09 06:00 (UTC+8) ※ Can be claimed until the end of Version 3.2. Please note that Version 3.2 will run for 42 days, ending on 2026/10/21 06:00 (UTC+8). • Issue Fix Compensation Compensation: Polychrome ×300 Requirements: Reach Inter-Knot Lv. 4 before 2026/09/09 06:00 (UTC+8) Please log in to the game and claim the compensation before 2026/10/09 23:59 (UTC+8). The dev team will issue the compensation via in-game mail after the update has been completed. The mail will expire after 30 days, so don't forget to claim the attachments. \ • PC Exit the game, restart, then select update. • Android After entering the game, follow the in-game pop-up instructions to complete the update. • iOS Go to the App Store and select update. • PS5™ or PS5™ Pro Open the PS5 home screen > Highlight Zenless Zone Zero > Hold down the Options button on your controller > Check for updates. • Xbox Series X|S

Dear Proxies, Below is the updated content and compensation for Version 3.1 "The Long Goodbye." 2026/07/29 06:00 (UTC+8) It will take about five hours to complete. • Server Update Compensation Compensation: Polychrome ×300 Requirements: Reach Inter-Knot Lv. 4 before 2026/07/29 06:00 (UTC+8). ※ Can be claimed until the end of Version 3.1. Please note that Version 3.1 will run for 42 days, ending on 2026/09/09 06:00 (UTC+8). • Issue Fix Compensation Compensation: Polychrome ×300 Requirements: Reach Inter-Knot Lv. 4 before 2026/07/29 06:00 (UTC+8). Please log in to the game and claim the compensation before 2026/08/28 23:59 (UTC+8). The dev team will issue the compensation via in-game mail after the update has been completed. The mail will expire after 30 days, so don't forget to claim the attachments. • PC Exit the game, restart, then select update. • Android After entering the game, follow the in-game pop-up instructions to complete the update. • iOS Go to the App Store and select update. • PS5™ or PS5™ Pro Open the PS5 home screen > Highlight Zenless Zone Zero > Hold down the Options button on your controller > Check for updates. • Xbox Series X|S Open your

Dear Proxies, We've received feedback today that, when logging in via Steam, some users accidentally used a third-party account's email to create a new HoYoverse account and link it to Steam, resulting in their inability to log in to their original game account or unlink it on their own. If you have encountered this issue, you can resolve it using the following method: 1. Go to: 2. In the HoYoverse Account Issues Application form, select "I need to unlink my (one/several) third-party account(s)," then select Steam as the third-party platform and enter the corresponding Steam account name (optional). 3. Enter the email address we can use to contact you in the "New Email Address" field. 4. In the "Please enter your game account UID" field, enter the UID associated with the incorrectly linked HoYoverse account (i.e., the UID displayed in the bottom-right corner of the game after logging in to the incorrectly linked account via Steam). 5. If your appeal is approved, launch the game again via Steam. On the "Link HoYoverse Account" page, use the QR code login method to link your original third-party account. When scanning the QR code on a

Dear Proxies, Below is the updated content and compensation for Version 3.0 "A Sleepwalker's Confession." 2026/06/17 06:00 (UTC+8) It will take about five hours to complete. • Server Update Compensation Compensation: Polychrome ×300 Requirements: Reach Inter-Knot Lv. 4 before 2026/06/17 06:00 (UTC+8). ※ Can be claimed until the end of Version 3.0. Please note that Version 3.0 will run for 42 days, ending on 2026/07/29 06:00 (UTC+8). • Issue Fix Compensation Compensation: Polychrome ×300 Requirements: Reach Inter-Knot Lv. 4 before 2026/06/17 06:00 (UTC+8). Please log in to the game and claim the compensation before 2026/07/17 23:59 (UTC+8). The dev team will issue the compensation via in-game mail after the update has been completed. The mail will expire after 30 days, so don't forget to claim the attachments. • PC Exit the game, restart, then select update. • Android After entering the game, follow the in-game pop-up instructions to complete the update. • iOS Go to the App Store and select update. • PS5™ or PS5™ Pro Open the PS5 home screen > Highlight Zenless Zone Zero > Hold down the Options button on your controller > Check for updates. • Xbox Series